CLIENT SATISFACTION. Receive Your Best Massage Ever (or don't pay for it).  Experience the massage that redefines relaxation. We're confident that with Ek Lum you'll discover your Best Massage Ever. So confident, in fact, that we offer our New Client Guarantee: If your first massage isn't pure bliss, simply let us know. We'll listen to your feedback and offer a complimentary adjustment or a full refund. No questions asked.

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RESERVATIONS. We recommend booking as soon as possible to ensure your preferred treatments are available. You can make your reservations by phone/whatsapp: +52-984-4518899 or by e-mail: eklumtulum@gmail.com

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​We kindly request that you make a reservation for our spa rituals and treatments at least 24 hours in advance and provide a 50%  deposit. This ensures that we can provide you with the utmost care and attention during your visit.  The final balance will be paid after your treatment.

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PAYMENT METHODS. All treatments can be paid for in cash, Wise, with a debit or credit card (Visa or Mastercard), or an Ek Lum Gift Certificate.

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GROUP BOOKINGS. Groups of 4 people or more must be confirmed two days in advance by sending a 50% prepayment of the reserved treatments.

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WHAT TO BRING. We recommend you to bring flip flops and a bathing suit or comfortable clothing.

CANCELLATIONS. We require 24 hours advance notice before the scheduled appointment to avoid a full treatment charge. Cancellations immediately after deposit is sent, will incur a 25% Administrative fee. 

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PRICES. All our prices are in MXN and are subject to change without further notice. Quotes offered in other currencies are estimates and may vary depending on the exchange rate of the day of service.

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GRATUITIES. Gratuities or tips are welcomed and appreciated but not expected. 

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ARRIVAL TIMES. We invite you to arrive at least 10 minutes before your appointment. Arriving late may interfere with your treatment time and effectiveness. If the client arrives late, he/she will be responsible for the full payment of the service and agree to finish at the reserved time, out of respect for our other guests. The duration of our treatments and services are not extended based on arrival times. Thank you very much for your kind understanding.

PHYSICAL AND HEALTH CONDITIONS. We strongly recommend avoiding treatments immediately after eating. Shaving before an exfoliation treatment and tanning before spa treatments should be avoided. When making your reservation, please inform us of any physical conditions, pregnancy, high blood pressure, diabetes, allergies, etc.
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PREGNANCY. If you are a mom-to-be, we care about both your integrity and that of your baby; that's why we invite you to ask for advice on which treatments are most suitable for this beautiful phase of life. 

CLINICAL FILE. To protect your physical integrity, please help us by arriving prior to your appointment to complete your clinical registration. This file allows us to learn more about your current health, allergies, injuries, or chronic conditions to ensure we provide you with an experience that suits your needs. 

 

BASIC SPA RULES. We aim to create an environment of relaxation and tranquility. To achieve this, please limit the use of mobile phones, put them in silent mode, and keep a low tone of voice.
 

FOOD & DRINKS. For your safety and ours, we would like to remind you that the consumption of food and alcoholic beverages is not permitted. The spa reserves the right to admit anyone under the influence of alcohol or drugs.

VALUABLES. Avoid bringing jewelry and/or valuable items such as laptops, tablets, iPads, video games, etc. as their use is not allowed in our spa. The use of the spa areas is shared by all our customers, and therefore the spa is not responsible for forgotten or lost valuables. 

BEHAVIOR. We ask all our customers to show morally appropriate behavior in the spa, otherwise, we may consider it necessary to end the treatment regardless of the agreed time. If asked to leave, you must pay the amount of the treatment in full at the spa reception.

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PARKING.  All spa visitors have free access to Ek Lum Eco Lodge parking.